Terms of Sale
All prices are displayed in USD.
Our merchandise usually ships within 1 - 2 business days.
Shipping rates are calculated at checkout.
Sales Tax will be added to California residents.
All purchases are shipped requiring a signature on delivery for your security.
If merchandise is returned by the carrier due to being undeliverable, the customer will be charged for all freight costs, both outbound and return.
Transit time is usually 2 - 5 business days. Transit times do not include processing time - Generally 1 - 2 business days.
We do not ship to PO Boxes.
Transit time is usually 6 - 10 business days. Transit times do not include processing time - Generally 1 - 2 business days. The customer is responsible for any fees due upon delivery such as taxes, duty, tariff, brokerage or other fees imposed by the carrier or governing body of their country.
Excess Comfort® bedding accepts returns on unused, unwashed products in their original condition and packaging within 30 days of purchase. After 30 days, we cannot accept returns for any reason.
Returns are refunded in their original form of payment, minus shipping. If you received free shipping we will deduct our costs. Return shipping is paid by you.
Returns from international customers will also be minus any costs paid by us to receive in the USA and or may be subject to the e-commerce laws of that country.
We do not accept exchanges.
We do not accept returns on fabric swatches.
Returns must be received with their original packaging.
To initiate a return, email us with your order number and reason for return through our contact us page.
Please allow up to 15 business days to screen and process returns once received by us. We appreciate your patience during this process.